What makes customers tick?
Why do they pick one business over another?
What does it take to make them say Wow about the service they get?
The answers can be found at a practical, entertaining Customer Service Training Program created by Keith Woods and the North Bay Customer Service Training Center.
The half-day workshop is perfect for all levels of employees: receptionists, clerical and administrative staff, sales people, managers and business owners -- virtually everyone in your organization.
The program is like no other in the market, since it is aimed exclusively at understanding and serving the unique North Bay customers...their wants, needs, and expectations.
In our half-day workshop, you and your employees will be presented with an information-packed program that features:
- What motivates people to buy?
- How first impressions will make or break your image
- The 5 Traits that make North Bay customers unique
- Why the "internal customers" (fellow employees) need to be treated as well as "external" customers
- The "10 Golden Rules of Great Customer Service"
This will be the best investment you can make in the future of your business. It's designed for any kind of organization: retail shops, service firms, professional offices, restaurants, hotels, banks, non-profit organizations, and sole entrepreneurs...it even works for governmental and educational employees.
Whether your firm has new (or young) employees that you want to get off to a good start or experienced veterans who need a customer service "booster shot," this workshop is ideal. They'll laugh and they'll learn -- and they'll thank you for sending them.
707-538-3899
